Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (unu GmbH, Tempelhofer Ufer 17, 10963 Berlin, Phone: +49 (0) 30 220121298, Fax: +49 (0) 30220121295, E-Mail: [email protected]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

If you cancel this contract, we will reimburse you all payments we have received from you, excluding the delivery costs, without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. We will withhold the repayment until we have received a suitable proof of return from you. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 150 EUR.

 You must pay for any loss in value of the goods only if this loss in value is due to your handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. A test of the condition, properties and functioning of the unu Scooter no longer includes all trips with the unu Scooter that go beyond a test drive (about 3 km) as well as the loss in value as a result of a registration (about 20%).

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This shall be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation.

Upon revocation of this Agreement, you shall also no longer be bound by any related agreement if the related agreement concerns a service provided by us or a third party on the basis of an agreement between us and the third party.

(If you want to cancel the contract, please fill out this form and send it back).

 

To unu GmbH

Tempelhofer Ufer 17

10963 Berlin

 

Fax: +49 (0)30220121295

E-mail: [email protected]

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

●  Ordered on (*)/received on (*)

●  Name of the consumer(s)

●  Address of the consumer(s)

●  Signature of the consumer(s) (only in case of a notification on paper)

●  Date

 ______________________

(*) Delete as applicable.