Inspections & Guarantee
How does the guarantee work on my scooter?
Both your unu Scooter Classic and its battery are placed under a two year guarantee. This guarantee is subject to conditions, including but not limited to the due performance of a yearly inspection. You may read all the conditions for the guarantee <a href="/en/terms-and-conditions/guarantee">here</a>.
The guarantee starts from the day of delivery of your unu.
How do I get an inspection performed on my unu Scooter Classic?
To get an inspection performed on your unu Scooter Classic, you can head to any of our service network partners with your scooter and your inspection booklet. Your inspection booklet is delivered with your unu Scooter Classic, and is placed in a black envelop under the seat.
The process of the inspection is detailed in the booklet. The garage must check the steps, and sign and stamp the last page of the booklet as a proof of passing the inspection.
Once your inspection has been passed, we ask that you inform us about this and send us a picture of the last page of your manual to <a href="mailto:service@unumotors.com">service@unumotors.com</a>.
How much does an inspection cost?
The average public price of an inspection is 60€. Depending on the location and the season, the price of the inspection can vary between approximately 50 € and 90 €.
How do I place a guarantee claim?
To place a guarantee claim, you can get in touch directly with our customer advocacy team. After verifying that your scooter is compliant with the guarantee terms and conditions, including but not limited to the performance of the inspections, you can get in touch with our customer advocacy team with all the elements (photos, videos, ...) that can help establishing the origin of the guarantee claim.
What happens to the guarantee if I sell my scooter?
The two (optionally, three) year guarantee starts from the day of delivery of your unu Scooter Classic.
If you sell your scooter before the end of the guarantee period, and if you have complied with the <a href="/en/terms-and-conditions/guarantee">terms and conditions of the guarantee</a>, the guarantee carries over for the remaining amount of time.
Make sure to let us know that you sold the scooter, and if the new owner would like to get in touch with us!
Can I prolong my guarantee?
While your unu Scooter Classic is still under guarantee, you can chose to extend your guarantee for one more year. The cost of this service is 125€, please get in touch with our customer advocacy team to extend your guarantee.
How do I redeem the inspection that I've earned through referrals?
After your inspection has been carried out in one of our service partner workshops, you first pay the invoice directly to the workshop.
Once that's done, please send us a photo of your inspection booklet with the stamp of the workshop and your bank details to <a href="mailto:support@unumotors.com">support@unumotors.com</a>. As soon as we have received the e-mail, we will transfer the credit of 60€ to your account.
